Groups - Important Information Related to your Visit

• Click on the following link https://chch.digitickets.co.uk/category/50043 and find the ticket with the reference number, date, times and total number of pax detailed in your reservation confirmation email. Add '1' of these and you will then be able to proceed to your basket and your ‘cart’, where you will be able to checkout as a guest by entering your details and then making payment. Once payment is received you will receive a VAT receipt order confirmation. 
• If payment is not received by the payment deadline date detailed in your reservation confirmation email, the reservation will be cancelled and the ticket deactivated. The time slot/s will automatically become available for others to book and your visit will no longer be possible.
• If you miss the payment deadline date but would still like to visit, please contact us and, if we still have availability then we will re-activate the link at a cost of £10:00, which will be added to your group's total visit charge.

• You can cancel your booking up to 7 days prior to your visit. Cancellations and amendment requests should be made in writing, by emailing groups@chch.ox.ac.uk We will only be able to alter the date, time or numbers if we have the availability. We are not able to accept booking alterations over the phone. An administrative charge may apply to amendments made to your booking.   
• If you wish to increase the number of tickets, then please contact our Groups Co-ordinator as soon as possible by emailing groups@chch.ox.ac.uk We will do our best to add additional tickets to your order, should our capacities allow. However, please be aware that we cannot guarantee that additional tickets will be available due to current capacity restrictions. Please be aware that we will not be able to add tickets onto your order upon arrival at Christ Church.  
• Tickets are non-refundable once payment has been made.

• Please ensure enough time has been given for the group to travel here for their visit. If they arrive outside their allocated arrival timeslot, we cannot guarantee entry, especially during busy times or when fully booked. It can take c.30-40 minutes to walk a group from the City Council’s designated coach drop off points, to Christ Church Meadow where our Visitor Centre and entrance are located.
• Groups must arrive at the Visitor Centre at the time/s detailed on the e-ticket and booking confirmation. The group leader should come to the welcome desk inside the Visitor Centre to advise of the group's arrival. The groups should remain outside during this time. The staff on duty will advise where the group should check-in.
• For ease of entry the group should bring the e-ticket or booking reference number with them. Our team will supply a multimedia guide to each person in your group. The e-ticket and booking reference will have been sent to the email provided on your booking request form. Please ensure that the e-ticket is emailed to the group leader ahead of their arrival at Christ Church.  

• In line with our safeguarding policy there must be one adult for every 10 children visiting Christ Church. The supervising adult/s (18+ in 2024/21+ from 1 Jan 2025) should remain with the children throughout the visit. Children should not be left alone at any time whilst in the Visitor Centre, College, Cathedral or Meadow. Failure to follow this ratio and policy will unfortunately mean the group will not be permitted entry into the College but the charge will still apply.
• Anyone that is supervising children must be able to provide proof of age if requested (passport or photo ID card showing date of birth).

Guiding in the College and Cathedral is not permitted. The guide/group leader is very welcome to accompany the group into Christ Church, but they must not guide and need to be included in the total number of people booked. This includes Blue and Green Badge Guides. The standard ticket price applies to their tickets. Christ Church accredited guides may accompany their group on site free of charge but are not permitted to guide a group that is undertaking a multimedia visit.

Christ Church does not have any left luggage facilities. Suitcases and luggage, and bags larger than 40cm x 30cm x 20cm (H x W x D) may not be brought on site. Please do not bring these items with you as unfortunately you will not be permitted to enter with them. Random bag checks are in operation.

If any members of the group have accessibility requirements please email us so we can provide guidance related to the visit.

Further details can also be found on our Accessibility web page.

We reserve the right to change terms and conditions and bookings at anytime.

The ticket price is subject to revision without notice.